About Comfort Plus

Our Mission

Our mission is to be the most convenient, reliable, and trustworthy incontinence solutions provider, offering customers relief from the challenges of living with incontinence. Comfort Plus is committed to providing hyper-personalized customer support and high-quality incontinence supplies.

Our Story

Comfort Plus Founder, Martha O’Neill, needed incontinence supplies to care for her aging grandmother, Bessie Shippey. While in the care of a nursing home, Bessie suffered from the negative side effects of incontinence when it is not addressed properly -- skin breakdown, odor, and embarrassment.

Martha decided to take things into her own hands and become the primary caregiver for Bessie. She moved Bessie into her home and began searching for the best ways to improve her grandmother’s quality of life. Her drive to help her grandmother led to her attending medical trade shows in search of solutions. At these shows she met skilled providers, manufacturers, and other caregivers. She learned what types of incontinence exists, how to address issues caused by incontinence, and found products to test and find the right fit for her grandmother. Martha helped Bessie regain the dignity, self-esteem, and freedom she so deserved to continue living a long and healthy life.

Driven by her own experience, Martha launched Comfort Plus in 1992. Throughout the 90’s, she distributed product to Southern Nevada, Arizona, New Mexico and West Texas. Her goal was to help others that had a similar experience to her own. For over 30 years, thousands of individuals have received help, support, and products from Comfort Plus.

Today, Comfort Plus has grown into a larger business, selling online and shipping to 48 of the 50 states. While our reach is bigger than ever, our team remains small and incredibly passionate about helping those who need the right care. When you get the right care for your incontinence needs, we celebrate!

The Team

Heather

Business Manager


Heather spent over 8 years as an STNA, working closely with geriatric patients, many of whom living with Alzheimer’s and dementia. Pairing that with her 10+ years of customer service experience, she knows the importance of building a rapport with patients and their loved ones. Heather’s favorite part of Comfort Plus is the mission of focusing not just on the medical products themselves, but how that gives confidence and comfort to the everyday lives of those wearing them.

Hayley

Digital Marketing Lead


After witnessing her grandmother endure a long battle with Alzheimer’s disease, Hayley grew a deep admiration for dementia patients and caregivers. She is passionate about building programs to aid Comfort Plus’s patients and their caregivers in gaining access to resources they need to live happier, easier, and healthier lives.

Karissa

Digital Marketing Coordinator


Karissa’s drive is to create an accessible online environment that allows for caregivers and patients to easily find the best incontinence solutions for their specific needs!

Matthew

Customer Success Specialist


Our customers love Matthew so much that they ask for him by name! He is fantastic at providing them the information and assistance needed to match them with the products that give them the kind of self confidence and dignity they deserve.

Janel

Customer Success Specialist


Janel has an impressive background with over 20 years of customer service. She brings this experience to every conversation she has with customers, allowing her to help anyone in any situation.

Cassidy

Customer Success Specialist


Cassidy has a personal passion for supporting others in navigating their personal health challenges to make them more comfortable in their daily lives.