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| Terms & Conditions |
You are personally liable for any orders that you place by telephone or fax with COMFORT PLUS, INC. (“COMFORT PLUS”) or through any COMFORT PLUS owned or sponsored website, including www.comfortplusonline.com. We currently accept the following methods of payment via telephone or website: America Express, Discover, MasterCard or Visa credit cards, a debit card (MasterCard or Visa credit logo) and personal check. In addition, you may place an order by mail using either a Personal Check or Money Order. Please do not send cash. We do not accept COD orders at this time. Please note that we do not accept multiple-pay orders on debit card or electronic check transactions. In addition, COMFORT PLUS is in no way responsible for any overdraft fees or other bank charges you may incur as a result of your purchase. It is your responsibility to retain all records of your purchase in the event it may be needed in the future.
Should any personal information necessary to fulfill your order change after the time your order was placed (such as billing address, shipping address or phone number), it is your responsibility to contact us with updated information. If your order is returned to us due to being provided incorrect shipping information, you may be subject to a return shipment fee. We highly recommend double checking all information you submit before finalizing your order.
If we are unable to bill you for your order after you have received shipment, and you do not contact us, your account may be sent to a collection agency. Please contact us at 888-656-8055 for payment instructions if your account has been sent to collections.
COMFORT PLUS reserves the right to store your personal information given to us in our secure database for business purposes. If you place an order through COMFORT PLUS website, we require an email address to send order and shipping confirmations. Your order confirmation will reflect the items ordered and the total amount to be charged.
COMFORT PLUS will not charge sales tax for any order unless the order is shipped to an Arizona address. If your order is shipping to an Arizona address, an appropriate sales tax will be added to your order. The sales tax may not be reflected on your emailed order confirmation. Even if the sales tax is not included on the order confirmation, you are still liable for this amount, if applicable.
International Orders
Currently, COMFORT PLUS has only established to ship within the United States.
Return Policy
COMFORT PLUS guarantees your complete satisfaction with every purchase. Customers wishing to exchange or return an item must call, email or visit COMFORT PLUS within 14 days of purchase to obtain an authorized return number. Returned items must in their original packaging, unopened and in good condition for a full refund (less shipping and handling) within 30 days of the date of delivery.
No return of personal hygiene products, opened packages of incontinence products, or worn, soiled clothing or reusable merchandise is permitted.
Customers are responsible for shipping costs to send item(s) back to COMFORT PLUS. However, COMFORT PLUS will reimburse returns and exchanges of damaged, defective or items shipped in error, so long as they occur in the timeframe outlined above.
Please be aware, we can only accept returns for orders placed directly through and fulfilled by COMFORT PLUS. If you purchased or ordered any of our products through another retailer, we suggest contacting that particular retailer for return information. Refunds are not available unless there is coordinating purchase history. Product samples and free promotional product are not eligible for refund. Notation of promotional product given is noted in purchase history.
All returns must be sent in original packaging. All returns must be shipped at the customer’s expense, and thus can be shipped using the customer’s choice of shipping carrier. COMFORT PLUS is not responsible for damages resulting from return shipment by the customer. It is the customer’s responsibility to insure all packages returned to us.
Please be advised that if you wish to return an item for a refund that was received as a gift, the refund will be issued to the purchaser. When you contact us, please be able to provide the order number or the purchaser’s information so we may easily locate the account in our system.
Returned items are processed in the order that they are received, and credits will be issued (as originally paid) within 14 days after receiving product back. In case of return your bank statement may not show the refund for a period of time following return.
Refund Policy
All refunds issued will be in the amount of the product cost only. Shipping and handling costs or any additional surcharges for shipping are non-refundable and non-exchangeable. All product must be returned in original packaging, or refund is forfeited. Product must be used according to suggested use.
If you choose to return your order for a refund, and payment was made by credit card, your refund will be submitted to the original credit card on file. If that credit card has since expired or will no longer accept a charge, a representative will contact you for another method of receiving payment.
If you choose to return your order for a refund, and payment was made by debit card, electronic check, personal check or money order, a refund check will be mailed to you. Please allow two-four weeks for delivery once your return is processed.
If you choose to return your order for an exchange, your account will be credited the total product cost of your original order. The credit may also be applied toward the purchase of new products. New shipping and handling charges will be applied to your second order as applicable.
Defective or Wrong Item Received
It is the customer’s responsibility to contact us within 14 days of delivery if a defective or incorrect item was received. If we are not contacted until after the 14 day period regarding a defective or incorrect item received, the customer will not be eligible for a complimentary replacement.
Shipping and Delivery Terms
All deliveries to locations in the United States may ship from one or more warehouses or fulfillment centers located in the United States.
While we strive to deliver all orders as quickly as possible, meaning that orders placed before 2:30 Arizona time are shipped the same day. We ask our customers to allow up to a week for domestic delivery; orders within the State of Arizona, however, generally arrive the next day. If you have not received your order within the expected amounts of time stated above, please contact us at 888-656-8055.
COMFORT PLUS reserves the right to use any shipping method we deem necessary. Generally, FedEx and UPS are our most common shipping methods. Unless you are told otherwise by a COMFORT PLUS representative, your order will be left at the doorstep of the shipping address. If you require specific delivery instructions, we highly recommend calling our Customer Service Team to place your order.
Shipping and handling are free on all orders within the State of Arizona, with a pre-tax, retail value of at least $50. A shipping and handling fee of $5.95 is applied to all orders with delivery addresses outside of Arizona, or that do not satisfy minimum requirements of free shipping. The shipping and handling cost is a non-negotiable flat rate fee.
Certain large products do require additional shipping and handling fees. For online customers, additional fees are indicated on the website; call-in customers will be alerted on the phone.
Please be advised that if you choose an expedited shipping method at an additional cost, your order still has to process through fulfillment. The expedited service starts at the time your package is shipped.
If a delivery is refused by the customer without authorization from COMFORT PLUS, a fee for return shipment and/or a restocking fee may be applied to any subsequent request for a refund.
Backorder Policy
If an item is on backorder, it may not be noted as such on our public websites. If a backordered item is ordered, we will do our best to contact the customer but cannot make any guarantee. If you are concerned your order may be on backorder, please contact us and we will give you its current status.
Generally, the customer will not be charged for a backordered item until it is available for shipment. If in-stock items are ordered with a backordered item, the customer will be charged for all in-stock items as well as full shipping and handling for the order. Once the backordered item becomes in-stock, the customer will only be charged for the particular item and no additional shipping and handling costs.
For assistance or clarification of these policies, please contact us at 888-656-8055.
Thank you,
The COMFORT PLUS Team
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